Atlasta Services
Call Today

800-285-9468

Call Today

800-285-9468

FAQ

How do I forward my phone lines?
There are many ways to forward your inbound calls, however traditional call forwarding requires you to select the line you want to forward and dial an access code (usually *72) followed by the number you want to forward to. Most local phone companies also offer “No Answer Transfer” and “Forced Ring Roll-Over” options. To un-forward, typically use *73.
Do I have to purchase any hardware or equipment?
No. Your phone company has built in features that allow you to quickly and easily forward all of your calls to our call center.
Do you offer inbound customer service and support services?
Yes, depending upon the complexity of your requirements, Atlasta can accommodate most support services.
Does Atlasta offer its services nationwide?
Yes. Because of Atlasta’s advanced technologies, it does not matter where your business is physically located.
Can I change the “on-call” person at the last minute?
Yes. From time to time “on-call” schedules do change – that’s just a reality. At any time you can call your 800 number and advise the receptionist of the change.
We have different “on-call” people who handle different types of calls. These people also rotate depending upon what day it is. How does Atlasta get the message to the correct person?
Atlasta’s automated Roster Service eliminates the risk normally associated with answering services relaying messages to the correct on-call employee. You supply Atlasta with your upcoming roster schedule and we will soft code your schedule into our system to minimize the risk of human error upon dispatch. The receptionists no longer need to “look up” who’s on call because the system knows at any given moment, exactly who is on call and routes the call accordingly.
Can I receive messages when traveling overseas?
If your phone or pager has international (text) capabilities, you will receive your text messages from Atlasta. If your carrier does not offer this option, your messages will always be available to you by email.
Do you have any back-up facilities in place in the event of hardware or software failure?
In the event of a technical problem our IT staff is on call 24/7. We also have a highly sophisticated redundancy infrastructure and in the event of a problem.
Is this a long term contract?
No. There are no early termination fees.
How long does it take to have an account activated and start service?
Depending upon the complexity of the account, usually within 24 hours.
Can I receive a local telephone number?
Depending on the market, yes we are able to provide local numbers for our customers as part of our service. Toll free 800 numbers are available as well. Whether you would like to promote a nationwide appeal with a toll free number or focus a more concentrated approach with a local number, we can help.
Can I forward my cell phone to your service?
Yes, in fact Atlasta’s Answering Service plans give you the ability to forward any number of business or personal line(s) to your exclusive forwarding number.
Is there a limit to how many different employees (recipients) can receive the same message?
If required, the Atlasta’s delivery system can be programmed to deliver the same message to multiple recipients at the same time. The recipients can even be using different types of devices, meaning one may receive the message on a cell phone, another on a pager, and others may simply receive the message as a notification on their email. There are no additional charges for this type of multi-dispatch. It is charged as if the message were sent to one recipient.
What does “patching” mean?
Patching is when a Atlasta receptionist answers a call that requires transfer of the caller to the Atlasta subscriber’s telephone. In other words, when patching is required, the receptionists will take details from the caller and then place them briefly on hold while they make contact (via phone) to the Atlasta subscriber, subscriber’s number is not displayed. Once the subscriber has been contacted and been briefed on the details of the conversation, the Atlasta receptionist will then “patch” (transfer) the caller through to the subscriber. This service and procedure is often used for emergency calls, for example, when we are answering for medical practices.
Can I give out or advertise the 800 number Atlasta provides with the service?
Yes. You can advertise the number, call forward to the number, or both.
How do your receptionists know what questions I need asked of the caller, and what information I require?
Atlasta services are custom designed to your individual business requirements. Our programmers will design a screen layout that will enable our receptionists to ask the right questions of the right people.
Do you offer custom scripting?
This is one of the many features that separates Atlasta from the competition. Atlasta has the most up to date software and technical capabilities that, in addition to other things, allows us to produce highly customized scripts for our clients. This allows our agents to seamlessly handle all of your customers’ needs, make and cancel appointments, answer technical questions and much more. We answer the World!